Effective 3 November 2026
This policy explains how Tease Robo Cafe Bar and Eatery (“Tease”, “we”, “us”) collects, uses, stores and shares personal information when you visit teasebarandeatery.com, book a table, join our mailing list, apply for a job, contact us or visit our venue. Tease is run by the same owners as our sister venue, No.31 Restaurant & Bar, in Hanmer Springs, New Zealand.
We follow the New Zealand Privacy Act 2020 and its Information Privacy Principles. Our Privacy Officer can be reached at teasebarandeatery@outlook.com or 03 315 5395, or by post at 12A Conical Hill Road, Hanmer Springs 7334.
We collect most information directly from you. Sometimes we receive it from someone else, for example when a friend books a table for a group and gives us your name, or when you book through a third-party booking service.
Information about allergies, intolerances or medical dietary needs is health information, so we treat it with extra care. We only use it to prepare your meal safely and to brief the staff looking after your table. It is kept with your booking and is not used for marketing.
We operate CCTV cameras at Tease for the safety and security of our guests and staff, to prevent and investigate crime, theft and damage, and to help us meet our obligations as a licensed premises. Signs at the venue let you know cameras are in use.
We will not use your information for a purpose that is unrelated to why we collected it, unless you agree or the law allows it.
We send our newsletter through a professional email marketing service. We may email you if you have signed up on our website, agreed to marketing when booking, or have dined with us before and we reasonably believe you would like to hear from us, as allowed under the Unsolicited Electronic Messages Act 2007.
Every marketing email includes an unsubscribe link. Once you unsubscribe you will stop receiving marketing from both Tease and No.31 Restaurant & Bar within five working days, although we may still contact you about a booking you have made. You can also ask us to remove you by emailing teasebarandeatery@outlook.com.
Tease and No.31 are sister venues with the same owners. We keep a combined guest and mailing list so that we can recognise our regular guests at either venue and let them know about news at both. We do not sell, rent or trade your personal information to anyone.
Like most businesses, we use trusted suppliers to help run our venues and website. They only receive the information they need to provide their service to us, and they must keep it secure and use it only for that purpose. They include:
We may also disclose information if the law requires it, for example to the Police, a court, Inland Revenue, a liquor licensing inspector or public health authorities, or to prevent a serious threat to someone’s health or safety.
Some of our suppliers store or process information outside New Zealand, for example in Australia, the United States, Europe or Asia. Where this happens, we choose suppliers that are subject to privacy laws or contractual safeguards that give comparable protection to the New Zealand Privacy Act, as required by Information Privacy Principle 12.
Cookies are small files stored on your device. Our website uses:
You can block or delete cookies in your browser settings, and you can opt out of Google Analytics using Google’s browser add-on at tools.google.com/dlpage/gaoptout. Some parts of the website may not work properly without cookies. We do not use advertising or social media tracking cookies, and if that ever changes we will update this policy first.
We take reasonable steps to protect personal information from loss, misuse and unauthorised access. These include password-protected systems, secure (HTTPS) connections on our website, limiting access to staff who need it, and using reputable suppliers. If a privacy breach happens that is likely to cause serious harm, we will notify the people affected and the Office of the Privacy Commissioner, as the law requires.
You have the right to ask for a copy of the personal information we hold about you, including CCTV footage of you, and to ask us to correct it if it is wrong. You can also ask us to delete your information or stop sending you marketing. Email teasebarandeatery@outlook.com or call 03 315 5395. We may need to confirm your identity first. We will respond within 20 working days and will not charge you for making a request.
If you are in the European Union or United Kingdom, you may have additional rights under the GDPR, and we will help you exercise them.
Our website and mailing list are intended for adults. We do not knowingly collect personal information from children under 16 without a parent or guardian’s involvement. A parent or guardian may make bookings that include children.
If you have a concern about how we have handled your personal information, please contact our Privacy Officer first at teasebarandeatery@outlook.com and we will do our best to put it right. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner at privacy.org.nz or on 0800 803 909.
We may update this policy from time to time, for example when we start using a new service. The latest version will always be on this page, with the date it took effect.
